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13 Customer Service Ideas to Improve Your Customer Experience
We asked 13 thought leaders to share how businesses can improve their customer service and brand experience.
Connect with Customers and Manage Your Business Remotely
With the right tools and communication plan, you can build long lasting connections with your clients and customers, from any location. Read more
3 Steps to Become a Successful Leader During COVID-19
Lack of leadership during a crisis is becoming evident as the impact of Coronavirus on businesses rise. Read and learn how to be a successful business leader.
8 Ways To Partner With Current Customers To Increase Sales
The economic slump is causing companies to get creative about retaining customers. Here’s how to ask your current customers to help support your business.
Marketing in Challenging Times
During the coronavirus crisis, if your business is open, albeit in a diminished capacity, or temporarily closed, you have to stay connected to your customers.
How to Communicate Operational Changes with Clients During A Crisis
At a time when changes are unfolding by the hour and operations are on-hold like during the coronavirus crisis, swift action and open communication are vital.
How to Handle Angry Customers: Turning Detractors into Promoters
Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.
Keys to Providing a Great Customer Experience
Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.
The Best Solutions for Handling Customer Complaints
Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.
Are Small Businesses Still Popular with Americans?
SCORE’s latest infographic, sponsored by Nav, discusses how much Americans still value small businesses and how they show their appreciation for them.
Infographic: How Do Americans Support Small Businesses?
You might think that Amazon and big box stores have pushed small businesses out of consumers’ minds, but that is not the case as our latest infographic shows. Read more
The Value of Communication When Starting Your Business & Beyond
Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more